Terms & Conditions - Tess Oral Health
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Terms & Conditions

By placing an order on this website, you agree to its terms & conditions.


We respect and are committed to protecting your privacy. We may collect voluntarily-provided,  personally, identifiable information from you when you visit our site in order to process your order(s) or provide marketing communications (e.g. name, email address, mailing address, etc.). We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. This information, including your personal information, will never under any circumstance be distributed, assigned, sold or transferred to third parties for any purpose. You can easily change or modify your contact information, e‐mail, mailing or other preferences in your online account or by contacting us at 1-800-762-1765 or orders@tessoralhealth.com.


We are committed to providing a safe & secure shopping experience for you. Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


You agree to indemnify and hold each officer and/or employee of Tess Oral Health, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website, the violation of these Terms of Use by you, or the infringement by you, or any other user of your account, of any intellectual property or other right of any person or entity.


This web site occasionally contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Standard Return Policy

Non-personalized items can be returned 30 days from the original purchase date. Products must be in their original packaging and unused. Please call 1-800-762-1765* to obtain instructions for returning the product. Standard shipping rates will apply unless the order was incorrect or damaged. Call us or email us at orders@tessoralhealth.com! We’d be happy to help with your return.

Personalized orders are not returnable. If the product was damaged or if there was an error in your order, please call 1-800-762-1765* so we can make it right!

Damaged Product

If product arrives damaged, we apologize. Return shipping to and from our facility will be free! Please call 1-800-762-1765* so we can help you return and replace the damaged product. We’ll ship your replacement product as soon as possible. Our #1 goal is for you to be satisfied!

Shipping Policy

US and Canadian orders over 2 pounds are normally shipped UPS unless other arrangements are made in advance. Consumer items less than 2 pounds are often shipped through the U.S. Mail service. For international orders, please contact us directly at 1-715-832-7271 to discuss shipping options.

*For international calls please dial 1-715-832-7271.