Customer Satisfaction - Tess Oral Health
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From A Dentist’s Mouth…

In reference to Tess's full-color custom promotional dental kit bags....“We absolutely LOVED them! Great work! Our logo really “popped” on the imprinted toothbrushes and it will be a nice offering for our new patients! Thanks!”
We love the referral dental kits that we get from Tess Oral Health! The educational brochure is a great asset to give to parents and doctors who are unsure of when to bring their child to the dentist. The personalized referral dental kits are a great promotional tool as well, since the pouch and toothbrush can be personalized, and it offers a place for you to insert your dental business card! This dental kit has been very instrumental in the growth of our dental practice! We would recommend this product to anyone looking for dental marketing ideas or as an educational tool!!
The Pediatrician Referral Dental Kits from Tess Oral Health are a great dental marketing tool for our newly established Itsy Bitsy Dental office. We have been having tremendous success with the dental kits. We also use the dental kits as a medium to raise awareness in parents about the importance of early dental exams, starting from infant and toddler ages.
Great company! Quality custom dental products! They are wonderful and very friendly and very attentive to our account! Awesome customer service if you ever have any questions, etc. We love ordering from them.
Could not be happier with this company! Everyone I spoke with on the phone was super nice and professional! I had a rush order for my wedding, literally called on a Monday needing them for Saturday, and they arrived faster than I ever could have imagined. Only took two days. The design is perfect, and the imprinted toothbrush is really good quality, I'm a dental hygienist so I know!
Recently our pediatric dental group began to distribute Tess's Infant Referral Kits at one of our community services events. This is an introductory class for expectant couples at Woman's Hospital of Baton Rouge. These dental kits have proven to be hugely successful as a resource and as an essential dental marketing tool for our practice. We are delivering valuable infant oral health material as well as information about our dental practice. We definitely plan to incorporate these dental kits at more of our community service events in the future. Thank you, Tess, for making these personalized dental referral kits fun and affordable!
I had 3 different presentations at an Early Head Start Center today. The kiddos ranging in ages from young toddlers all the way up to pre-K. The location of the facility is in a lower income community in Omaha, where oral hygiene care is limited mostly due to lack of dental education on the parental side. These little kiddos were so excited and appreciative to get new personalized toothbrushes! They really listened to what I had to say about how important it is to take care of them. I got lots of hugs when we were all done and it put a HUGE smile on my face, I’ll tell ya! Get to go back the rest of this week to speak with the remaining classes. So, a big THANK YOU to you and the Tess Oral Health family for sharing this opportunity and your promotional dental products with us, making such a difference in children’s lives. We really appreciate what you do!
I just ordered imprinted toothbrushes from Tess Oral Health. They were fast, friendly, and I got my order shipped so quick! Love working with Tess Oral Health. Thank you so much for doing a great job on my personalized toothbrushes!
Great personalized customer service from a small business, and bulk toothbrushes manufactured in the U.S.A!!!
We order the Kids Dental Kits and they are fantastic!! In addition to the high-quality custom dental products that they contain, we are able to personalize many areas! The toothbrushes and the pouches can be personalized with your dental logo and contact information and in addition, there is a slot to insert a business card! These kits are great dental promotional products and the kids and parents love their bright fun colors!
Dr. Audrey K. Tatt, DDS

Dr. Audrey K. Tatt, DDS

Cosmetic & Restorative Dentistry
Dr. Natalie Carr-Bustillo, DDS

Dr. Natalie Carr-Bustillo, DDS

Carr Pediatric Dentistry
Bobbi, Clinic Manager

Bobbi, Clinic Manager

Clearwater Dental
Dr. Armand Basmajian, DDS

Dr. Armand Basmajian, DDS

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Frequently Asked Questions (FAQs)

Find answers to commonly asked questions below. If you still have questions, please send an email to orders@tessoralhealth.com, call us at 1-800-762-1765, or use our contact form.

Toothbrushes

How do I determine the bristle softness for each toothbrush?

Our toothrush bristles vary from “soft” to “ultra soft”. The product descriptions detail the type of bristles on each toothbrush.
Bristle Guide:
.007” = Soft bristles
.006” = Extra soft bristles
.005” = Ultra soft bristles
.004” = Ultra soft bristles

I’m looking for very soft bristles for my patients with sensitive gums. What do you recommend?

The periodontal toothbrushes in “Specialty Brushes” are ideal for patients with sensitive teeth and gums. Or, call us at 1-800-762-1765 and we can talk you through the options that would be right for you.

Orders

Can I get help designing my personalized dental product?

Yes! Call #1-800-762-1765 and we can design your product for you. We will send you a proof for approval as well.

Can I select certain brush colors for my order?

Yes! Every order is custom-made. Some customers select a specific color(s) to match their logo or an event. Some customer request orders with less “pink” brushes than other colors. We love to customize!

How do I cancel my order?

To request a cancellation, please contact us at 1-800-762-1765/Intl 1-715-832-7271 and provide your order number. If the order has not been personalized and has not shipped, then we will be able to cancel the order.

How do I make changes to my order?

If, after placing your order, you need to make any changes, simply contact us at 1-800-762-1765/Intl 1-715-832-7271 with your order number and we will assist you.

What is your return policy?

Non-personalized items can be returned 30 days from the original purchase date. Products must be in their original packaging and unused. Call 1-800-762-1765/Intl 1-715-832-7271 or email us at orders@tessoralhealth.com. We’d be happy to help with your return.

Personalized orders are not returnable. If the product was damaged or if there was an error in your order, please call 1-800-762-1765/Intl 1-715-832-7271 so we can make it right.

Pricing

Are there special prices for large orders?

Yes! The more you buy, the more you save. Call #1-800-762-1765 to get volume pricing for your practice. Let us set up your account so that you always receive the best pricing based on your order volume.

Do you have institutional prices?

Yes, we have special pricing for institutions, non-profit organizations, and federal/state/local governments. If you think that your organization may qualify for institutional pricing, please call 1-800-762-1765.

Payment

What credit cards do you accept?

We accept MasterCard, Visa and American Express.

Can I pay my bill online?

Yes! Look for the “Pay Invoice” button at the bottom right corner of our website. Click on that button and follow the prompts to pay your bill.

Shipping

Can I expedite my shipment?

Yes, we can ship same-day and next-day. We will work with you to get the product to you when you need it at a price you find acceptable.

When can I expect to receive my order?

Orders ship within 48 hours. From the time the order leaves our facility, for standard shipping, use this map to estimate arrival. Expedited shipping is also available.

How can I track my order?

When your order ships, you will receive an email with a tracking number. You may input the tracking number to trace your order.

Website Help

I cannot remember my password...

If you cannot remember your password, you can receive a link to reset it. Simply click the “Forgot My Password” link on the “My Account” page under the Sign-In section. Follow the prompts and you will receive an email enabling you to reset your password.

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