FREE SHIPPING ON ORDERS $500+!!See details.

We Hope We Can Answer Your Question!

Find answers to commonly asked questions below. If you still have questions, please drop us an e-mail at, call us at 1-800-762-1765, or use our contact form.

Custom Dental Imprinting

Q. Can I get help personalizing my product?

A.Yes! Call #1-800-762-1765 and we can help design your product. We can send you a proof for approval too!

Q. Can I select certain brush colors for my order?


Yes. Many customers choose a specific color(s) for holidays, events, dental-awareness programs, or to coordinate with their office's logo.

Special Pricing

Q. Are there discounts or special prices for large orders?

A.Yes, we offer volume pricing at several quantity levels. Large practices and many pediatric practices use these savings to their advantage. Let us help you save money. Call us at 1-800-762-1765.

Q. Do you have institutional prices?


Yes, we have special pricing for institutions, non-profit organizations, and federal/state/local governments. If you think that your organization may qualify for institutional pricing, please call 1-800-762-1765.


Q. Can I expedite my shipment?


Yes, we can ship next-day. We will work with you to get the product to you when you need it at a price you find acceptable.

Q. Can I ship to a home address?


Yes, we can ship to a home address. UPS generally charges a higher rate for a home delivery versus a business delivery.


Q. Do I have to buy a case of one type of brush to get case pricing?


No. A case can include six boxes (72 count.) of any mix of brushes; e.g. kids, adult, perio toothbrushes, etc. For example, you may have a mix of six boxes of various adult and kids brushes within one case. As long as you purchase an entire case, then you will receive the case pricing level.

Q. How are my brushes packaged?


Our brushes are individually packaged in clear cello-wrap, then packed in bulk boxes for delivery.

Special Product Orders

Q. How do I know if my order is a special order?


Special orders include custom imprint colors, logos, fonts and certain custom brush/bristle color combinations not promoted on the website. Call us at 1-800-762-1765 and we'll help you with your special order.

Credit Cards

Q. What types of credit cards do you accept?

A.We accept MasterCard, Visa and American Express.

Q. When is my credit card charged?


Your credit card will be charged the day we ship your order.

Informational Materials

Q. Where can I get more information on Tess products?


All of our products are available on our website. Product catalogs are downloadable from our website, or call 1-800-762-1765 to have a catalog mailed to you. On the home page of our website,, you can sign-up to receive emails with our promotions.


Free UPS ground shipping in the continental U.S. for orders $500+ before taxes.